Links Our Website Our Blog More About Us Founded Mar 01, 2012 Employees 25 Address Sydney, New South Wales, 2000 Where Airtasker makes a claim and the insurer assesses that the Tasker is responsible, Airtasker is entitled to rely on that assessment. Airtasker.com is the online home of Airtasker, a company that says they have been trusted by more than 1.3 million people in Australia to find the help they need to complete their household tasks. (4) If we are not able to satisfy Your complaint about our Services, then Your complaint can be addressed to the Online Dispute Resolution website at http://ec.europa.eu/consumers/odr/ an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. "Identity Verification Services" means the tools available to help Users verify the identity, qualifications or skills of other Users including mobile phone verification, verification of payment information, References, integration with social media, Airtasker Badges and Verification Icons. Accordingly, You acknowledge and agree that Airtasker may, in its absolute discretion, provide Your information as it decides is suitable to other parties involved in the dispute. 3.9 If You are a Tasker, You must have the right to provide Services under a Task Contract and to work in the jurisdiction where the Services are performed. 1.8 Once the Services are complete, the Tasker must provide notice of that on the Airtasker Platform. The parties incorporate by reference the applicable Policies. 18.2 If a dispute arises with another User, You must co-operate with the other User and make a genuine attempt to resolve the dispute. 10.5 The Airtasker Platform may also include a User-initiated feedback system to help evaluate Users. 11.6 You acknowledge and agree that in the event that a claim is made relating to any services performed and/or goods provided by a Tasker, and the insurance taken out by Airtasker (if any) does not respond to the claim or the claim is below the excess payable to the insurer, then this clause applies. "Business Services" means Services provided by a Tasker to a Business Partner acquired for the purpose of on selling to a third party (such as the Business Partner's customer). (ii) any Third Party Service provider who may be included from time to time on the Airtasker Platform. "Services" means the services to be rendered as described in the Posted Task, including any variations or amendments agreed before or subsequent to the creation of a Task Contract and for Recurring Services the Services are the services to be performed under each Occurrence. 10.3 You are solely responsible for identity verification and Airtasker accepts no responsibility for any use that is made of an Airtasker Identity Verification Service. Airtasker illegally fly-tipped my task! Airtasker Refund Process upon Task Cancellation. This may also be referred to on the Airtasker Platform as "Instant Booking". There is no quick reversal button or withdrawal button. 19.2 Termination of this Agreement does not affect any Task Contract that has been formed between Airtasker Users. Once you have considered the above and are ready to cancel the task, you can lodge a request through the below steps: Go to My Tasks; Select the task; Select More Options; Select Cancel Task 8.2 In so far as it is relevant to the provision of the Payment Account, the terms at https://stripe.com/au/ssa are incorporated into this Agreement and will prevail over this Agreement to the extent of any inconsistency in relation to the provision of the Payment Account. Received a letter from a council that this has been illegally fly-tipped and be asked to pay a fine and attend court summons. To the extent permitted by law, we and our suppliers specifically disclaim any implied warranties of title, merchantability, fitness for a particular purpose and non-infringement. 2.1 The Tasker will perform Services in a proper and workmanlike manner. "Instant Claim" means the acceptance of an Offer by a Tasker via the Search Assist function. Airtasker reserves the right to change the terms of its insurance policies with the third party insurance providers at any time. From simple to complicated tasks Airtasker can help you complete your home cleaning handyman jobs admin work photography graphic design or even build a website. 14.1 Third Party Service providers will provide their service pursuant to their own Privacy Policy. Airtasker now has over 500,000 Members Five years ago, Jonathan and I founded Airtasker on the back of a simple "Airtasker Hits 500,000 Members" Stories By Luke Voogt Airtasker Stories: A … The Australian Competition and Consumer Commission has welcomed Flight Centre’s change in policy after the watchdog received more than 6000 complaints. What should I do if someone wants to cancel for a cash payment? Users describe the task and indicate a budget, community members then bid to complete the task. 18.5 Airtasker may provide access to a Third Party Dispute Service. 1.14 When using Search Assist a Task Contract is created when a Tasker makes an Instant Claim (and in the case of Recurring Services a Task Contract is created for the first Occurrence only). Save for the Non-Excludable Conditions, Airtasker will have no liability for any loss or damage to the Stored Value and does not have any obligation to replace Stored Value. Airtasker (Trades Comparison Website): 4.4 out of 5 stars from 10,024 genuine reviews (page 6) on Australia's largest opinion site ProductReview.com.au. To answer this question, consider whether there has ever been a successful insurance claim for an Airtasker task gone wrong? 4.2 Upon the Services being completed, the Tasker will provide notice on the Airtasker Platform. the casual/temporary job finder website called airtasker is an absolute scam, they say very vaguely that you will be charged 15% fee of what you earn from a job/task that you complete, yet they fail to mention that they will STILL charge you the 15% fee … 11.4 Airtasker may also take out other insurance itself and that insurance may at Airtasker's option extend some types of cover to Users. Airtasker may also elect to set this amount off against future moneys it may owe to the Tasker. The Task Contract is governed by the laws of the jurisdiction where the Posted Task was posted on the Airtasker Platform. In a nutshell, the more you earn through Airtasker, the less you pay in fees. Airtasker reserves the right to make a final determination (acting reasonably) based on the information supplied by the Users and direct the Payment Provider to make payment accordingly. In the absence of, or in addition to, any terms specifically agreed, the model terms of which are included in Appendix A to the Agreement apply to Task Contracts. Prior to acceptance of any service from a third party, You must review and agree to their terms of service including their privacy policy. 10.8 It remains the Tasker's responsibility to ensure that information or documentation it provides in obtaining a Badge is true and accurate and must inform Airtasker immediately if a Badge is no longer valid. In the Airtasker Agreement and all Policies, except where the context otherwise requires: (a) the singular includes the plural and vice versa, and a gender includes other genders; (b) another grammatical form of a defined word or expression has a corresponding meaning; (c) a reference to a document or instrument includes the document or instrument as novated, altered, supplemented or replaced from time to time; (d) the applicable currency shall be the currency specified in Your Country Specific Terms; (e) a reference to a person includes a natural person, partnership, body corporate, association, governmental or local authority or agency or other entity; (f) a reference to a statute, ordinance, code or other law includes regulations and other instruments under it and consolidations, amendments, re-enactments or replacements of any of them; (g) the meaning of general words is not limited by specific examples introduced by including, for example or similar expressions; (h) headings are for ease of reference only and do not affect interpretation; (i) any agreement, representation, warranty or indemnity in favour of two or more parties (including where two or more persons are included in the same defined term) is for the benefit of them jointly and severally; and. 5.8 Airtasker may take up to 14 days to return the Agreed Price (less the Cancellation Admin Fee, if applicable) to the Poster. Here's how the alternatives compare. The terms used in this Task Contract have the meaning set out in the Airtasker Glossary. 6.2 The User credited with a Stored Value is solely responsible for the security of any Stored Value. "Agreed Price" means agreed price for Services (including any variation) paid into the Payment Account made by the Poster but does not include any costs incurred by the Tasker when completing Services which the Poster agrees to reimburse. Any verification obtained as a result of the issue of a Badge may not be used for any other purpose outside of the Airtasker Platform. In my opinion Airtasker we’re not quick enough to resolve this and it caused me problems as I had to wait over a … *(g) contain any malicious code, data or set of instructions that intentionally or unintentionally causes harm or subverts the intended function of any Airtasker Platform, including, but not limited to viruses, trojan horses, worms, time bombs, cancelbots, easter eggs or other computer programming routines that may damage, modify, delete, detrimentally interfere with, surreptitiously intercept, access without authority or expropriate any system, data or Personal Information. “Tiered” pricing means that the service fee is no longer a set percentage – instead, it has 4 levels (or … 5.10 Following the 3 months referred to in clause 5.6, and provided there is still no dispute in respect of the Tasker Funds, the Tasker Funds will be credited to the Poster as Stored Value. You should seek to verify any Badge with the Tasker prior to commencing the task. "Task Contract" means the separate contract which is formed between a Poster and a Tasker for Services. 1.2 The Contract will continue until terminated in accordance with clause 7. Absolutely disgusting service! 3.10 You must not, when supplying Services, charge a Poster any fees on top of the Tasker Funds. (4) If we are not able to satisfy Your complaint about our Services, then Your complaint can be addressed to the Online Dispute Resolution website at http://ec.europa.eu/consumers/odr/ an official website managed by the European Commission dedicated to helping consumers and traders resolve their disputes out-of-court. Depending on the situation, you can change the due date, change the task price, or communicate with the tasker via private messaging. Airtasker is a trusted community platform that connects people who need to outsource tasks and find local services with people who are looking to earn money and ready to work. Airtasker General Information Description. "Verification Icons" means the icons available to be displayed on a User's profile and any such posts on the Airtasker Platform to confirm details such as a User's qualification, license, certificate or other skill. 8.1 Airtasker uses a Payment Provider to operate the Payment Account. 15.3 If You do not agree with any changes to this Agreement (or any of our Policies), You must either terminate your account or You must notify Airtasker who will terminate Your Airtasker account, and stop using the Airtasker Service. 1.3 A Poster may revoke or modify a Posted Task at any time before he/she accepts an Offer. However, the Cancellation Admin Fee will always be due in accordance with clause 5.1. 2.2 Airtasker only permits individuals over 18 years of age to become Users. Airtasker reserves the right to cancel all Offers on a Posted Task made prior to the modification. Ok so how do i get my money back? If you do find yourself wishing to cancel a task, we strongly encourage you to see if there's another way to get the task done. (2) You can bring proceedings in respect of this Agreement in the English courts. Cancellation penalties vary, … 10.2 You agree that Airtasker Identity Verification Services may not be fully accurate as all Airtasker Services are dependent on User-supplied information and/or information or Verification Services provided by third parties. Further detail on the Non-excludable Conditions for consumers in the United Kingdom and in Ireland is set out in the relevant Your Country Specific Terms. This includes not allowing others to use Your account, or by transferring or selling Your account or any of its content to another person. "Policies" means the policies posted by Airtasker on the Airtasker Platform, including but not limited to the Community Guidelines. Therefore, You are not entitled to cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 in relation to the Service Fee and/or the Cancellation Admin Fee. Airtasker Fees: Everything You Need to Know Airtasker charges a service fee of 30% which is deducted from the payment before it is deposited into the worker’s account. "Payment Account" means the account operated by the Payment Provider. 2.5 Registering and creating an account with Airtasker is free. If You are a User who has Your Airtasker Platform account in (or the Services are performed in) Australia then the following terms will also apply to or may vary this Agreement to the extent specified: a) a reference to A$, $A, dollar or $ is to Australian currency; b) "Airtasker" means Airtasker Pty Ltd ACN 149 850 457; c) "ACL" means the Australian Consumer Law; d) "Consumer Guarantees" means the consumer guarantees contained in Part 3-2 of the ACL; e) "Personal Information" has the same meaning given to it in the Privacy Act 1988 (Cth); f) This Agreement is governed by the laws of New South Wales, Australia. 2.3 The parties must perform their obligations in accordance with any other terms or conditions agreed by the parties during or subsequent to the creation of the Task Contract. Airtasker confirms that all insurance policies are Third Party Services and governed by further terms set out for Third Party Services. If there is an incidental supply of goods as part of a supply of Services, then paragraph (2) will apply. 5.5 Cancellation of a Task Contract will be attributable to the Tasker where: (a) the Poster and the Tasker mutually agree to cancel the Task Contract; or, (b) following reasonable but unsuccessful attempts by a Poster to contact a Tasker to perform the Task Contract, the Task Contract is cancelled by the Poster; or, (c) the Tasker cancels the Task Contract; or. "; h) The exclusions and limitations of liability shall be as follows: (1) Except for liability in relation to breach of Non-excludable Condition, to the extent permitted by law, Airtasker specifically disclaims all liability for any loss or damage (actual, special, direct, indirect and consequential) of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed (including, without limitation, loss or damage relating to any inaccuracy of information provided, or the lack of fitness for purpose of any goods or service supplied), arising out of or in any way connected with any transaction between Posters and Taskers. For instance, if a Job Poster offers $100 to complete a task and accepts your $100 bid, before the money is paid into your bank account Airtasker will take a fee of $15 to $20. 7.2 Business Partners may require Taskers providing Business Services to be approved or hold particular qualifications. 3.12 If a Tasker agrees to pay some costs of completing the Services (such as equipment to complete the Services), the Tasker is solely responsible for obtaining any reimbursement from the Poster. 6.4 Airtasker is entitled to any value on Stored Value which is not redeemed before the Stored Value expires or is cancelled by Airtasker. If You are a Tasker and you supply any goods in conjunction with Your Services and such goods would constitute a separate supply for VAT purposes, then: (i) You must supply such goods outside of the Airtasker Platform and under a separate contract between You and the Poster; and. You must not sell goods as a separate supply through the Airtasker Platform. The vast majority of airlines require you to pay to change or cancel flights even when you have paid for your ticket. 3.8 Airtasker Platform may from time to time engage location-based or map-based functionality. How much does it cost? You may raise your dispute with the other User or Airtasker's determination in an applicable court or tribunal. This includes insurance policies, secure online payment, continued updates to our technology, and marketing to bring more task opportunities. Airtasker confirms that all Third Party Services that may be promoted on the Airtasker Platform are provided solely by such Third Party Service providers. In uncommon situations, issues can arise that may make you want to discontinue the task. Both customer and business contribute to this fee. 20.2 The provisions of this Agreement are severable, and if any provision of this Agreement is held to be invalid or unenforceable, such provision may be removed and the remaining provisions will be enforceable. "Third Party Dispute Service" means a third party dispute resolution service provider used to resolve any disputes between Users. 19.4 Sections 4 (Fees), 13 (Limitation of Liability) and 18 (Mediation and Dispute Resolution) and any other terms which by their nature should continue to apply, will survive any termination or expiration of this Agreement. Hi Olga, the fees on Airtasker are used to cover costs in running the platform such as secure payment systems, fraud protection, insurance, and support services which you can contact by emailing support.airtasker.com. The Airtasker Platform may display the location of Posters and Taskers to persons browsing the Airtasker Platform. Depending on the situation, you can, Before requesting a cancellation, also consider, For more information on the cancellation and refund process, see. All such insurance will be offered by a third party. Airtasker Pty. If you need an extension, an increase in pay, or even a cancellation, the best thing to do is communicate with the Job Poster to work out the details. (a) can be used by the credited User to pay for any new Services via the Airtasker Platform; (b) are not refundable or redeemable for cash; (c) cannot be replaced, exchanged or reloaded or transferred to another card or account; (d) are valid for 12 months from the date on which that particular Stored Value is applied to a User's account, the date of issue or purchase or any expiry date applied by Airtasker (conditional upon any contrary specific jurisdictional legislative requirements); (e) if the Stored Value is acquired other than under this Agreement, it may also be conditional on compliance with additional, or different, terms and conditions, as specified in relation to Stored Value, such as a restriction on when the Stored Value is redeemable (for example only for a User's first Task Contract), specify a minimum Services value, or specify a maximum credit or discount value; and. Before requesting a cancellation, also consider how it can affect your reputation and profile on Airtasker. 12.1 You can complain about any comment made on the Airtasker Platform using the 'Report' function of the Airtasker Platform or contact Airtasker via the Airtasker Platform. 2.3 Users must be natural persons, but can specify within their account description that they represent a business entity. Service fee is being charged to Tasker and is determined by their current tier (10-20%). "Consequential Loss" means any loss, damage or expense recoverable at law: (a) other than a loss, damage or expense that would be suffered or incurred by any person in a similar situation to the person suffering or incurring the loss, damage or expense; or. (3) As a consumer, if You are resident in the European Union and Airtasker directs the Airtasker Platform to the Member State in which You are resident, You will benefit from any mandatory provisions of the law of the country in which You are resident. 1.7 Once the Task Contract is created, the Tasker and Poster may vary the Task Contract on the Airtasker Platform. 5.2 Subject to any insurance or agreement to the contrary, the liability of each party to the other except for a breach of any Non-Excludable Condition is capped at the Agreed Price. There is no charge for a Poster to post tasks, or for other Airtasker Users to review content on the Airtasker Platform, including Posted Tasks. Airtasker understands that changes may need to be made as a project is in process, so the Job Poster always has the ability to increase the price they pay or reschedule the due date as needed. Arranged for an airtasker to remove rubbish to the local dump. 1.15 A Poster may revoke or modify its Offer in using Search Assist, including for Recurring Services, at any time before a Tasker makes an Instant Claim. 2.9 Airtasker has no obligation to any User to assist or involve itself in any dispute between Users, although may do so to improve User experience. 4.2 If the Posted Task requires a Tasker to incur costs in completing the Services, the cost incurred will not be included in any calculation of Fees. Airtasker takes a 30% service fee out of the agreed and accepted task price. While it’s free to sign up to the platform, Airtasker will take a 15-20% service fee for each task completed. 5.9 If, for any reason, the Tasker Funds cannot be transferred or otherwise made to the Tasker or returned to the Poster (as the case may be) or no claim is otherwise made for the Tasker Funds, the Tasker Funds will remain in the Payment Account until paid or otherwise for up to three months from the date the Poster initially paid the Agreed Price into the Payment Account. Please contact us here if you have any other questions. "Tasker" means a User who provides Services to Posters. 1.12 Airtasker may also provide a Search Assist feature enabling Posters to submit an Offer for Services. Any User may refer a dispute to Airtasker. (a) the Services are completed and the Agreed Price is released from the Payment Account; (b) a party is terminated or suspended from the Airtasker Platform, at the election of the other party; (c) otherwise agreed by the parties or the Third Party Dispute Service; or. 20.3 This Agreement may be assigned or novated by Airtasker to a third party without your consent. However, to help us continue to improve our Airtasker Platform, Users may inform Airtasker of their Third Party Service experience here. The Service Fee will automatically be deducted from the Agreed Price held in the Payment Account. Therefore, You are not entitled to cancellation rights under the European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013 in relation to the Service Fee and/or the Cancellation Admin Fee. These Third Party Services are not provided by Airtasker. (iii) any matter in respect of which it would be unlawful for Airtasker to exclude or restrict its liability. Nothing in this Agreement, including paragraph (1) above, affects Your rights as a consumer to rely on such mandatory provisions of local law. 9.2 Third Party Services are offered to Users pursuant to the third party's terms and conditions. Sydney startup Airtasker has been slammed by consumer advocate Choice over its claim that workers on its platform are earning “up to $20,000 a month” through the company. However, the parties to a Task Contract may agree to amend the Agreed Price through the Airtasker Platform. In particular You have no authority to bind Airtasker, its related entities or affiliates in any way whatsoever. When using Search Assist, the Task Contract is created when the Tasker makes an Instant Claim. 2.1 Airtasker provides the Airtasker Platform only, enabling Users to publish Posted Tasks and make Offers on Posted Tasks. 18.7 If You have a complaint about the Airtasker Service please contact us here. In the event of an assignment or novation the User will remain bound by this Agreement. 9.4 Airtasker makes no representation or warranty as to the Third Party Services. More information about the fees can be found in the following Help Centre articles: g) The following is added as clause 3.3 in the Model Contract of Appendix A "3.3 The parties incorporate the Consumer Guarantees into the Task Contract, even if they are not already incorporated by law. Airtasker offers a convenient mobile application so that you can use it on-the-go on your phone or tablet. In some instances, fees can exceed $300. "Business Partner Contract" means a contract between a Business Partner and a Tasker to perform Business Services. (2) You can bring proceedings in respect of this Agreement in the Irish courts. "Agreement" means the most updated version of the agreement between Airtasker and a User. In all other cases, the amended terms will automatically be effective 30 days after they are initially notified to You. 5.2 Airtasker may decide in its absolute discretion to refund the Agreed Price back onto the Poster's credit card instead of Stored Value or waive the Cancellation Admin Fee. 18.8 If Airtasker provides information about other Users to You for the purposes of resolving disputes under this clause, You acknowledge and agree that such information will be used only for the purpose of resolving the dispute (and no other purpose) and that you will be responsible and liable to Airtasker for any costs, losses or liabilities incurred by Airtasker in relation to any claims relating to any other use of information not permitted by this Agreement. 20.1 This Agreement is governed by the laws specified in Your Country Specific Terms. (j) a rule of construction does not apply to the disadvantage of a party because the party was responsible for the preparation of this agreement or any part of it. So I request a cancellation and guess what the money goes in as credit when that took about 2 days. (b) a Task Contract is cancelled in accordance with clause 3.14 as a result of the Poster’s actions or breach.. 5.7 If the parties agree to any additional cancellation fee payable under the Task Contract, it is the responsibility of the party aggrieved to claim any amount owed directly from the other. Where Airtasker makes no representation or warranty as to the Tasker Funds '' the... May agree to amend the Agreed Price into the Payment of Recurring Services which is addressed in 1.16!, save for Your ticket sets out the entire understanding and Agreement between Airtasker and a User to other! 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