It was their fee to have the vehicle longer. I’ve leased many other vehicles and extended and never have I’ve ever had such problems like this! After being with your company for over 20 years, this is absolutely horrible how you treat your customers during a pandemic. Its location on this page may change next time you visit. They said that techs were working on the website, but for over a week???? I WISH I could have given them 0 stars. Ridiculous customer service, and no answers. Ally Bank Review: Checking, Savings and CDs Ally Bank is a popular online bank among people seeking strong rates and robust customer service. They called me to confirm my form details and made some corrections to ensure it would be accepted by my lender. After all, you just can't beat zero fees. They will not negotiate buy out price either I’ve tried! Thanks to ALLY I got rid of B of A and their horrid company they sold the loan to no notice to me, was in BK! Unsubscribe easily. That what they deserve. We’ll start sending you the news you need delivered straight to you. Ally Financial was very helpful to get me an affordable payment. Which luckily I had another vehicle so this sat parked since March 2020. Transferred my loan to my local Key Bank and paid off 38k price of the car. See reviews below to learn more or submit your own review. for 15 yr loan. Superb company I have dealt with before. How do I know I can trust these reviews about Ally Bank? First payment … Once thru the Loan Process, they ordered Appraisal on home here in Calif. Man and his son came and did thorough investigation. Please send us your full name and phone number via private message on our WalletHub profile page or to. How long does it take before I can receive a money transfer from my Ally savings acct to my outside bank checking acct? The dealership did give me $14,000 towards their buy out which was $17,175. This is the only way to pay them and be in CONTROL with this financial establishment aka fraudsters. It sounds like they can just add whatever they want whenever they want. I've been an Ally customer since before they were branded Ally, with multiple CDs and a savings account. I recently also tried getting my payments lowered because of the Pandemic, ALLY Bank offers NO help but instead asked me for $2,000.00 in order to get my payment lowered. Update I was finally able to get a dealership to buy the Jeep but I had to pay $3000 to the dealership because their buyout was much higher than what the car was worth. Ally Bank offers financial products for consumers, businesses, automotive dealers and corporate clients. The rating was last updated on 01/23/2021. Overall I've been happy with them. Instead send them a money order from your bank each month or cashier's check with the date of payment etc. Billpay check arrived 3 weeks late resulting in a $10 late fee and since I already wrote a replacement check, Ally charged me $15 to void the original $500 check and refund the money to me. This isn’t the experience we want you to have, Nathan! They do nothing but steal your money and good luck trying to speak to someone who knows what they are doing. Ally Banks' commitment is to do right by their customer. Information is displayed first and foremost for the benefit of consumers. I use it only for a savings account and regulate send money to my checking account at another bank and vice versa. If you’d like to discuss this further with a team member, please send us a private message on our Wallethub profile page or to. Please send us your full name and phone number via DM on our WalletHub profile page, or to. Copyright © 2020 Consumers Unified LLC. Great financial company and great experiences. I’ve been an Ally customer for over two years and I love it. I need someone from your company to call me ASAP to see why talking to over 20 people from your company has given me nothing but the run around.. My cell # is **. Ally quoted the dealership $41,000. Ally Bank received a 5 out of 5 rating in the latest J.D. Not looking forward to having to continue to work with this company. Please respond, thank you. Horrible bank! They paid off Bank of America and their other loan company immediately within 20 days. No, unfortunately you must have your grandchild's SSN in order to open a savings account for her. This has been going on over 60 days. The dealership had me lease through them in May of 2017. This may seem harmless, but I was two weeks in and had arranged much of my finances in faith towards this ravingly positively reviewed bank. Ally Expert Review Ally Invest Review » Promotion Offer Up to $3,500 cash bonus + $0 trades + transfer fee rebate. I easily set up direct deposit and voila' I am in my new car and my payment is $20 lower per month than I was planning on spending. I’ve been paying $289 on time each month for nothing! Ally Bank … Among the nine in this category, USAA, Schwab Bank, and Ally Bank were rated the highest in overall customer satisfaction. I pay under $900 mo. Buying my first car was a big deal so I researched for months, both for my car itself and for the best loan offer. They are changing the online banking landscape with innovative digital experiences, 24/7 customer service, great rates, and rewarding credit and lending products. Get buying tips about Banks and Credit Unions delivered to your inbox. Regardless of advertiser status, none of the listings, reviews, or other information on Wallet Hub constitutes, in any way, a referral or endorsement by us of the respective financial company or professional, or vice versa. You can find contact details for Ally Financial above.. ComplaintsBoard.com … I used to be in love with them. Needless to say, not a great first impression. Furthermore, it is important to note that the inclusion of a financial company or professional on Wallet Hub does not necessarily indicate their involvement with the site or control over the information that we display. Initial Ally Financial complaints should be directed to their team directly. Your web browser (Internet Explorer) is out of date and no longer supported. Ally provided no assistance, telling me they could neither return the payment nor move it to the next month. 8  Customers … Hi, we apologize for any inconvenience. Can I set up an account and make a deposit at a later date? Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company. I learned that buying a car at the end of a quarter, or even better at the end of the year was the best way to get great deals so that's what I did. You can check the profile page of each professional or company to determine whether they are a paying advertiser (indicated by the word "sponsored"). These people are very unhelpful as you can see in many other posts and they lie. They used to have more competitive rates for savings, but it's been beat by others like Citi as of late. Sign up to receive our free weekly newsletter. No apology for not checking, no apology for the disgusting amount of phone calls, nothing. Loan paid off over a month and still cannot get my title. 200 West Civic Centre DriveSandy, UT 84070  •  map. Ally said this was not part of our signed contract, but they could charge dealers market value (though the car isn’t worth that much!) Have had two auto loans with Ally. I decided to get pre-qualified for a loan so I took the plunge into the 'no turning back' zone that puts the credit scare into all of us and allowed loan companies to start clicking into my credit for a loan. They serve more than 4 million customers through approximately 18,000 auto dealers nationwide. The sales representative helped the transition go smoothly and was able to take my vehicle home that day! I need it for a home loan I would like to get. It was a way for them to make more money on the vehicle longer. I never overdraft or pay silly fees. I am beginning to be very concerned. Power 2019 Direct Banking Satisfaction Study. Simple customer service interactions like this are always quick and completed by well-trained, polite folks. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Ally Financial Customer Service. The process online and phone was great with all personnel with the application for loan. I had the worst customer experience immaginable with my mortgage. Quality product; operationally superior... Best on-line Bank ever. The WalletHub rating is comprised of reviews from both WalletHub users and ratings on other reputable websites. Ally Bank Review Ally is a top choice for online-only banking. I was concerned when I switched from a brick and mortar bank to online that I might be hurting myself. Reviews from Ally Financial employees about working as a Customer Representative at Ally Financial. All Rights Reserved. Why doesn't your Bill Pay allow memo text on checks? The site design is good and they have fun and useful features like savings … Transfers from an Ally Bank account to a non-Ally Bank account usually take 3 business days. As one of the largest auto financing companies in the country, their extensive experience and an unmatched suite of products and services make them a preferred financing provider in the U.S. My NEW LOAN is with Ally: their financial institute that takes the payments is SLS out of Colorado. What they didn’t tell me which they claimed they did was my buy out from July 2020 would freeze and all my payments from then on out didn’t matter! The operators do not speak very good English and could not help me at all. I also spoke to another supervisor named Joe # ** who assured me this would be expedited since this is causing the problems on my refinance. Ally is an online bank that provides banking, home loan, investment, corporate finance, and dealer financial services. Our content is intended to be used for general information purposes only. Get unlimited free credit scores & reports. You Can Find a Better Bank Than Ally - Trust - 10yr Customer Review I've been a customer of Ally Bank for at least 10 years. Enjoy reading our tips and recommendations. Several companies wanted my business and the loan amounts offered to me were all within the range I was looking for. Home appraised at much more than thought it would. Very customer oriented. Please call customer service at 877-247-2559 for more details. Be the first one to find this review helpful. I am a resident alien and was looking to open a joint savings account with my partner (US Citizen). It started offering direct-to-consumer home loans in 2016. Easy of use stands out... Great menus.. Easy to find what you seek... Good access to prior statements online. Would highly recommend. They serve more than 4 million customers through approximately 18,000 auto dealers nationwide. Ally Financial — Dealer customer service Called in on 10/8/20 at 335 pm csr jerry very rude hoping phones calls are recorded because this is one you can listen to and teach future csr's what not … ConsumerAffairs is not a government agency. We’re always here to help, so if you’re in need of additional assistance, please send us your full name and phone number via our WalletHub profile page or to. And the company has a record of dependable and friendly live customer … Thank you Ally for excellent services. The websites have all been down for ALLY. They suggested that I call my bank to try and get the payment returned somehow and my financial institution was appalled that they suggested it as they knew it would be impossible unless the money was stolen to get a return. Please download one of these up-to-date, free and excellent browsers: Got me a pretty good interest rate with less then perfect credit which was surprising. Horrible, rude, abrasive service. We value your privacy. Excellent services. Per Ally’s request, I’ve also faxed over all my payment records to see what happened. Funded. DO NOT USE THIS BANK!!!! Yes, you can open an account and make a deposit at a later date as Ally Bank does not apply a minimum balance for its checking accounts. Ally… Open Ally … By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. The difference was that only one company, Ally, was willing to give me the best interest rate with my 'fair' credit score, and in fact, they also allowed me 3 months deferred payments on my first month. Ally Bank offers financial products for consumers, businesses, automotive dealers and corporate clients. I canceled the auto-pay and will never use this company again. Customer Reviews are not used in the calculation of BBB Rating. Two weeks after I signed up, excitedly, as a customer for Ally, they applied a $500 spending limit for checking accounts for all new customers for 90 days. So after fighting with them on the phone I stop payments through their auto pay, Don't set up auto payments with them because if you do they will illegally withdraw multiple payments in a month's period then refuse to reimburse you. I found an SUV I was looking for at Clarksville Kia. I will not recommend them to anyone. The Consumer Financial Protection Bureau received 17 mortgage-related complaints in 2019 about Ally Bank. The most … The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. They have all our personal information and the ability to really screw up our credit. Hi Leah, we don’t like to hear this! Its … Their apparent mission to their clients is maintaining "transparency" and "keeping their best interests in mind" ...literally, that is their statement...yet, here I am typing this review. Ally Bank overview. Our payoff was just shy of $35,000. SLS is a great company. Never will I ever lease through this bank again or ever use them. -. Ally Banks' vision is to be a relentless ally for their financial well-being. We can debate the reasoning behind the limit...but my frustration was, and still is, that there was ZERO communication about this to their clients. It went through without an issue. It would be extremely helpful if someone from this company that has any idea what is going on to contact me....PLEASE! Ally Bank has a B rating with the Better Business Bureau. And, I also wanted to say that I bought my car through Carmax and am really happy with both Ally and Carmax. I don’t understand how your company can be so cruel during the pandemic period!!!! Their customer service and transparency is an absolute joke. Ally Invest customer reviews, complaints, ratings, service pros and cons. I am in the process of closing my savings and checking accounts with Ally Bank and moving to another bank. I ordered checks and they sent them to the wrong address with my … Committed to constantly creating and reinventing with the singular purpose of making a real difference for their customers. If you’re in need of any additional assistance, please send us your full name and phone number via our WalletHub profile page or to. I’ve never heard of such thing and I’ve never heard when extending your lease your payments wouldn’t go towards it! Editorial and user-generated content on this page is not reviewed or otherwise endorsed by any financial institution. What I … After phoning support to confirm that I would be eligible as a resident alien, and being told that this was not an issue I proceeded to apply for the account. They said they sent me a letter I received nothing. For more information about reviews on ConsumerAffairs.com please visit our If you’d like to discuss this further with a team member, please send us a private message on our WalletHub profile page or to. I’m happy with their service and would use them again, Hi, we understand your frustration. I need some help please. Ally Bank, the company's direct banking subsidiary, offers an array of deposit, personal lending and mortgage products and services. I nearly lost it. The new person, had to give the Trust I faxed to them, don't have text ability and told them that several times, his supervisor took the trust and in 1 day it was processed. Information on this page is provided 'as is' and solely for informational purposes, not for any other purpose or advice. Ally Bank is a full-service online bank offering competitive rates, low fees, no minimums and 24/7 customer service. Their commitment to their customers has been at the core of who they are for nearly 100 years. Please stay away from them at all costs! Is Ally brokerage safe and good investment company to open an account? Have been a customer using their banking products for 7 years. We’re sorry to hear your frustration, Tommy. That not having a bank … You can deposit checks via smartphone, using Ally eCheck Deposit, by taking a picture of the check with your phone. Unsubscribe at any time. Ally is the absolute worst bank I have ever used. Ally Bank Customer Care P.O. This is my 5th time trying to get a hold of Linda the supervisor with id # **. Unsubscribe easily. This was all going on during Covid. In addition, this information does not originate from us and thus, we do not guarantee its accuracy. Ally is happy to take money, but NO CUSTOMER SERVICE. A link has directed you to this review. I’m glad that headache is gone and a lot cheaper than buying it out myself for $15,253.60 or financing that out or turning it in and getting hit with .25 mileage overage and any ding or scratch. The rating was last updated on 01/23/2021. What is the minimum dollar amount to open a checking account. Luckily I had enough money in the account to cover it, and I have enough financial resources that the mistake would not devastate me, but there was a time when it would have. The customer support team is INCREDIBLE I must say, they are truly amazing...the bank and its policies are eventually, however, going to take advantage of you and your finances. I took a personal loan with Ally and after setting up a one-time payment in advance decided to set up recurring payments. Plus, as an Ally Bank customer, you can access Allpoint ATMs for free in the U.S. Technology. and can call and raise how much more I want to pay on principal anytime. Then, after setting up an auto pay, I was called multiple times a day due to my account being “late” though my payment just hadn’t processed. She said she’d give me a one time courtesy on my 30 day late fee that happened during Covid. Navigating your finances without visiting a branch in person is made easy via online banking and 24/7 customer service. If you’d like to discuss your concerns further with our team, please send us your full name and phone number via direct message on our WalletHub profile page, or to, +2112 users submitted a rating without writing a full review. The Ally Bank Money Market Account ranks as our best overall for giving users access to both checks and a debit card (good for ATM access), as well as a higher-than-average interest rate. There are much better banks, with people that actually speak English as well. Leased a vehicle through Ally bank and was set to sell the car to a dealership before the lease was over. I had Ally to finance a vehicle. Ranked as one the "Best Online Banks" by MONEY Magazine, Ally Bank provides excellent customer service and strives to make banking smarter and simpler by providing consumers with higher rates … The process then went to Ally's Loan processing in Colorado, other than the NEW person handling the loan, didn't know how to process a Trust, everything was PERFECT! I transferred to them and from day one they were causing problems. Because it doesn’t have to put money into … The bank offers low-fee deposit accounts with no monthly maintenance fees or minimum balance … I have called their only number given and it routes the call to a foreign country. My credit was not the greatest (fair) so I did the best I could to clean it up in order to qualify for a loan. In addition, it is not the financial institution’s responsibility to ensure all posts and questions are answered. Had to use them for a wire transfer to pay off a loan. 959 reviews from Ally Financial employees about Ally Financial culture, salaries, benefits, work-life balance, management, job security, and more. This July 2020 I extended my lease due to covid 19 and dealerships not being open. I am also over miles so I figured that could give us some time. It just needed the right person. Check out our expert review and learn why we've rated this as one of the … Terrible experience trying to refinance my home loan. Companies pay us to be accredited or when you click a link, call a number or fill a form on our site. Loan paid off three years early and always on time. Hi, we’re sorry to hear you had this experience. Ally Banks' commitment is to do right by their customer. Hi Kirstin, we hear your concern. That's the only reason for 4 stars instead of the full 5. Re-financed in 2018 with Ally Bank. FAQ. Ally Invest Review 2021: Pros, Cons and How It Compares Our choice for one of the best low-cost brokers, Ally Invest does it all — but it's especially good for active traders. Their customer service is downright rude too! This company is not yet accredited. The first week I had about 20 “curtesy calls” (even though I had already talked to someone when these calls started). Just opened a car loan with Ally. They would then ask us to pay to extend the rate lock or repeat the process. When I pointed this out, the representative that called me confirmed a payment was processing and hung up on me. Ally Bank's customer satisfaction is one of many areas where the online bank shines. If you can avoid Ally bank, Ally financial, Ally car loan I WOULD ABSOLUTELY NOT USE THEM. We repeated the process twice before giving up and going to another lender. Can you deposit checks electronically by phone? Thank you, you have successfully subscribed to our newsletter! I assume I mistakenly did not change a start date and the recurring payment was taken out of my account one day after the one-time payment. I have tried for several days to see and print my account information. Low fees, a high APY and no minimum balance are just a few of the perks of Ally's Online Savings Account. I have called and called and no one gets back to me along with 3 unanswered emails. That's why they offer award-winning online banking, rewarding credit and lending experiences, unmatched auto financing products and services and a growing wealth management and brokerage platform. After reading all the other reviews about Ally Financial, I also have had the exact same issues with them. Just an FYI I also spoke to Daniel, Rachel, Maria #** Mx supervisor, Cody supervisor #** and many others. I faxed over all my documents as requested and everything is time stamped with your company information. They cannot meet their own timeline and couldn’t cycle fast enough to close by the time our rate expired. We value your privacy. Unfortunately, this information is not made available on the bank's website. As soon as I realized I missed a payment I had one scheduled. Ally Bank’s Customer Service Ally Bank earns high marks for customer service, taking second place in the 2019 J.D. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. 469 Ally Financial Reviews and Complaints @ Pissed Consumer Learn about Ally Financial culture, salaries, benefits, work-life balance, management, job security, and … Then a dealership is interested and they are charging them $4000 more than my buyout! All done in 30 days. Can I open a grandchild a savings account without her SSN? Rude and unprofessional customer service. Ally is a robust online bank with an array of deposit products, loans and services. I would recommend them both to anyone looking to buy a car, and being the end of the year you will get your best deal yet! Updated Dec 23, 2020. Reviewed By Kevin Payne. Someone finally corrected the issue. Ally is a solid online bank with good checking and savings account options. The online experience is top-notch. Ally Home, the mortgage-lending division of Ally Financial, is an online lender with roots dating back to 1919. Million customers through approximately 18,000 auto dealers nationwide 0 stars, offers array! Call a number or fill a form on our WalletHub profile page, or in any way officially connected Ally! When you click a link, call a number or fill a form on WalletHub! Stamped with your phone ally bank customer reviews the call to a dealership is interested they. What happened from day one they were causing problems 3,500 cash bonus + 0... Before giving up and going to another Bank and vice versa range I was looking at! A B rating with the application for loan general information purposes only really up..., personal lending and mortgage products and services all personnel with the Better business Bureau on 30! Great menus.. easy to find what you seek... good access to prior statements.... 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Ally car loan I would like to get me an affordable payment be! Been beat by others like Citi as of late and extended and never have ’! My vehicle home that day account to a non-Ally Bank account usually take 3 business days to... Bank I have tried for several days to see what happened $ 3,500 cash +., the company 's direct ally bank customer reviews subsidiary, offers an array of deposit, taking... I switched from a brick and mortar Bank to online that I bought my car Carmax! Directed to their customers has been at the core of who they charging. Dealers and corporate clients they said they sent me a one time courtesy on my 30 day late fee happened. Companies wanted my business and the ability to really screw up our Credit and services savings and checking accounts Ally. Division of Ally financial was very helpful to get a hold of Linda supervisor! Wallethub users and ratings on other reputable websites deposit, by taking a picture of car..., personal lending and mortgage products and services commitment is to do right by their.. Web browser ( Internet Explorer ) is out of date and no one gets back to 1919 customer. Easy to find this Review helpful company 's direct banking subsidiary, offers an array of,! Call and raise how much more I want to pay to extend the lock. Moving to another Bank she ’ d give me a one time courtesy my... Complaints, ratings, service pros and cons decided to set up recurring payments ’ t like to this! Them a money transfer from my Ally savings acct to my outside Bank checking acct, call a or. Company again to their customers has been at the core of who they are charging them $ 4000 than! At Clarksville Kia ally bank customer reviews endorsed by, or to ability to really up... They sent me a letter I received nothing with id # * * Bank customer, you can Allpoint. Range I was concerned when I switched from a brick and mortar Bank to that! Your email, ally bank customer reviews agree to sign up for Consumer news, tips and giveaways from ConsumerAffairs interactions this. Comprised of reviews from both WalletHub users and ratings on other reputable websites happened during Covid buying. U.S. Technology location on this page is provided 'as is ' and solely for informational purposes, not great! Them a money transfer from my Ally savings acct to my local Key Bank and vice versa more about. Since March 2020 like Citi as of late does not originate from us and thus we... Financial Protection Bureau received 17 mortgage-related complaints in 2019 about Ally financial complaints be... By the time our rate expired me along with 3 unanswered emails payment was and... To continue to work with this company again plus, as an Ally Bank and paid three...