The Floor Supervisor oversees both Room Attendants and Houseman working on the floors conducting detailed inspections of their work, Lead and supervise the day-to-day operation of the department to ensure service standards are followed, Handle Guest concerns and react quickly, logging and notifying the proper areas, Actively participate in daily briefing, daily warm up and department meetings, Ensure Room Attendants are informed daily about priorities in their section, Minimum 1 year experience in a supervisory capacity in a hotel Housekeeping environment, Experience with Hotel Property Management System, Micros-Fidelio desirable, Proactive with a meticulous eye for detail, Strong organizational, supervisory and communication skills, Able to convey information and ideas clearly, Ability to evaluate and select among alternative courses of action quickly and accurately, Work well in stressful, high-pressure situations, Effective at listening to, understanding, and clarifying the concerns and issues raised by coworkers and Guest, Must be able to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work well with limited supervision, To maintain inspection records on a daily basis, including Room Attendant worksheets, guestroom status and maintenance deficiencies, To supervise proper care and use of equipment, linen lockers, carts ， cleaning and guestroom supplies, To report to Assistant Housekeepers any loss and damage of furniture or equipment, To supervise, correct and retrain Room Attendants when necessary, To work in the Housekeeping Coordinator’s office as required and supervise all the Housekeeping coordinator’s functions and tasks, Maintain a clear line of communication at all levels of operation when appropriate, Supervise floor dealers and protect the integrity of games through observation and following appropriate procedures, Ensure accuracy and completion of all signatory paperwork, pit documents and payroll records, Maintain frequent and effective contact with guests, Maintain a thorough knowledge of all rules regarding games supervised, Prioritize tasks, handles multiple projects simultaneously, organize and delegate assignments, Investigate and resolve customer complaints and issues, Conduct employee-counseling sessions including verbal and written corrective action reports, Supervise work through planning and scheduling of work assignments and performance development, Assist in hiring, training and scheduling of staff, Answer customer questions about game information, Perform as a team member and assist fellow associates to ensure a smooth operation, Greet guests appropriately, treating each person as an individual and in a professional manner, Understand the goals and vision of the organization and demonstrate commitment to those goals in terms of individual and team performance, Must be able to obtain and maintain a West Virginia Greyhound Racing License, Must be able to obtain and maintain a West Virginia Gaming License, Must possess the ability to deal multiple games, Thorough knowledge of table game policies and procedures, Basic computer skills MS Office, Word, Excel, email databases and spreadsheet, Ability to work weekends, holidays and evening hours as business demands, Ability to manage stress appropriately and make decisions under pressure, Provide leadership to others through example and sharing of knowledge and skill, Role model the GuestPath Universal Service Standards interacting positively through relationships with guests, fellow associates and members of the management team displaying genuine concern and mutual respect for people’s needs, Supervises the room cleaning & hygiene of the department, Supervises the cleaning and maintenance of equipment, immediately reporting any defects, Rotates the employees to different jobs whenever considered necessary, Eliminates all work hazards to employees and also checks on safety and fire regulations, Supervises the appearance and good manners of the employees and secures their cooperation, Ensures that there is ample stock of guest amenities and chemicals and all other items required by the department, Any other duties assigned by the Sr. Assistant Housekeeping Manager, Responsible for key control; ensure all keys are signed in and out to proper General Cleaners and that each key is recovered at the end of each task/shift, Ensures standardization and quality of all work done by providing continual supervision of General and Utility Cleaners, Responsible for submitting accurate daily paperwork, Knowledge of machine/equipment/chemicals used for cleaning, Knowledge of floor cleaning/maintenance procedures, Basic reading, writing and arithmetic skills, Able to work under pressure at a rapid pace, Must be able to speak, read, write and understand English, Ability to conduct interpersonal interactions with customers and company personnel, provide coaching and mentoring to staff, troubleshoot, solve problems and make decisions in partnership with Store Management, operate independently and with discretion, and work effectively under pressure, Impacts and influences the performance of other jobs, Skill in operating personal computers, POS systems and various software packages including Microsoft Word and Excel are needed, Combination of previous experience, education and relevant experience considered, At least 3 years previous experience in a Housekeeping department or equivalent with at least 1 year as a Supervisor, At least 1 year of previous guest service experience, Working knowledge of cleaning equipment, supplies, and chemicals used, Manage guest requests, including VIP amenities and communicating them to the relevant team members, Routine inspection of guest bedrooms to ensure they meet standards, Achieve positive outcomes from guest queries in a timely and efficient manner, Assist Head Housekeeper with training requirements, Experience in the hotel/cleaning industry, Allocate work duties to Team Members and supervise contractors, Schedule and supervise deep cleaning and any other projects, Manage, efficiently, stock control and the maintenance of equipment, Strong organizational and analytic skills, Contribute to a positive, empowering work environment by consistently performing assigned day-to-day responsibilities, Respond to and resolve guest complaints in a timely manner and creatively solve problems with the ability to anticipate, recognize, evaluate, and resolve potential difficulties, Meet the demands of a fast-paced environment by using good judgment and the ability to multitask, Ensure the privacy and confidentiality of guests and limit requests for information pertaining to guests in accordance with hotel policies, Complete all duties in accordance with property standards and adhere to all company policies and legal requirements regarding safety, health, and welfare of guests, employees, and the property, Be knowledgeable of Hotel information in order to answer guest inquiries, Supervise assigned floors and ensures all rooms are cleaned to property standards, Inspect guest rooms completely and thoroughly for cleanliness, Maintain records including repairs needed, lost and found items, and quality of work completed by employees, Complete daily worksheets accurately and in a timely manner, Submit all required daily paperwork (including key sheets, task sheets, productivity, evaluations, etc.) ), Must be able to work a flexible schedule, primarily during early mornings, mid days and afternoons, including weekends and holidays, Operations: Monitors that all company and store policies and procedures are followed and reports concerns directly to the Store Manager. Established and maintained bank rolls for tables, Tracked play of guests for a cash rewards program, Coached and developed team members in a one-on-one scenario, Relayed any suspicious activity to supervisors immediately, Manage issuing of complimentary meals to guests, Was able to meet and exceed quarterly sales and service goals, Managed and mentored operations team members to identified sales opportunities, Used telemarketing as a way to develop new customer relationships, Orchestrated off-site opportunities to drive additional sales, Utilized close proximity to local mall and smaller businesses to bring in new relationships, Assisted in several high value incoming relationships, Completed all necessary reports and schedules. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels, One of 15 chosen from 400 agents to lead a Supervisor Team. 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